Profile

Doar Rob

Rob Doar

Name:Rob Doar
Address:Shoreview, MN
Phone:763-443-2468
Email:rob@robdoar.com
Highly motivated with ability to rapidly learn all aspects of the job committed to. Driven by integrity and personal goals for excellence. A team player and experienced leader. Extensive experience in bilingual customer service, IT support and development, and program and project management. Consistently looking to expand and improve skills and abilities.

Professional Experience

06.2013 - 04.2014

VMWARE

PROJECT MANAGER / TEST PUBLISHER

Planning development, and implementation of assessments for the certification program. This job required working with several teams across the organization to manage projects and pull resources together to complete tasks. Responsibilities included project management, assessment development, and managing localization projects.
Technical Environment:  HTML/QTI/XML, VMware View, vSphere, Proprietary test publishing and delivery applications.

03.2012 - 06.2013

PEARSON VUE

TEST PUBLISHER

Working with clients to create, adapt, and publish their examination content for testing at Pearson Vue Authorized Testing Centers.  Workload consists of converting exam content into QTI (IMS Question and Test Interoperability specification), then checking the exam for quality assurance, and publishing the exam into a format that exams can be delivered by our testing centers.  30% Client Relations, 40% Publishing, 20% Project Management, 10% other.

Technical EnvironmentHTML/QTI/XML, Perforce, Citrix, Proprietary test publishing and delivery applications.

08.2008 - 03.2012

PEARSON VUE

VUE SUPPORT SERVICES

Taking between 40 and 80 technical support calls a day working to resolve technical issues within Pearson Vue testing centers, as well as new site installations.  Support was equally divided between hardware, software, and publication tickets.  I also supported over 20 on-site conference testing events for VMWare, Cisco, Brocade, and other Pearson clients.  The high level of client satisfaction led to my promotion to my new position.

Technical EnvironmentWindows XP Pro, Vista, 7, Windows Server 2003, Remote Desktop Connection, MS Office 2007, PHP/CSS/HTML, Software Setup/Install, Computer Diagnostics/Repair, Citrix

10.2007 - 01.2008

THOMSON WEST

IT HELPDESK SPECIALIST

Contract position.

Member of the Global Service Desk, supporting the company’s 13,000+ employees worldwide.  Primary responsibilities were account security, troubleshooting VPN connectivity, and analyzing caller’s needs and urgency of the issue, and directing to the appropriate group.  I completed about 50 support tickets daily.  Ticket resolution was achieved by phone and email support, and occasional remote administration.

Technical EnvironmentIT Helpdesk: Windows XP Pro/Vista, Windows Server 2003/2007,  Active Directory, Remote Desktop Connection , ServiceDesk Ticket System, Primus KB,  RSA SecurID, MS Office 2003/2007/Sharepoint, Cisco VPN, Ipass, Citrix, SAP, Software Setup/Install, Computer Diagnostics/Repair

07.2006 - 05.2007

CHROBINSON

Bilingual IT Helpdesk Specialist/Desktop Support/Developer

Contract Position

Our team provided technical and hardware support to the company’s 6,000 employees in North and South America.  Primary responsibilities were account security, software installation, PC troubleshooting, and supporting the company’s proprietary software.  I completed around 100 support tickets daily.  Ticket resolution was achieved by phone and email support, remote administration, and/or onsite repair/troubleshooting.  In addition to this, I also was able to use my web design background to design a web application to streamline our help desk knowledge-base.

Technical EnvironmentIT Helpdesk: Windows 2000/XP Pro, Windows Server 2003, Active Directory, Remote Desktop Connection, Assyst Ticket System, MS Office 2003/Sharepoint, Proprietary Company Software, Cisco VPN, Ipass, Software Setup/Install, Computer Diagnostics/Repair, PHP. MSSQL, MySQL, Adobe Dreamweaver

Non-Profit Experience

MISIÓN METODISTA LIBRE ECUATORIANA

WEB APPLICATION DEVELOPER

I worked with the Free Methodist Church of Ecuador to develop web applications for their “Child Care” program which enables people to sponsor Ecuadorian children’s living needs and education.  I developed web-based software to help them create and manage student profiles, as well post them on their website.  I created several data applications, a knowledgebase, and support system.  I also needed to train and support 21 users who would be utilizing the software.  Though not part of my intended hiring, I also set up 2 complete computer labs for MMLE schools.

GOOD IN THE HOOD

BOARD MEMBER

I serve on the Board of Directors for “Good in the ‘Hood”, a non-profit based in Minnesota that operates food shelves, clothing drives, children’s programs, and adult training, education, and job placement.  I am in charge of the technical and web aspects of the organization, as well as volunteer coordination, and fostering business partnerships.

CIVIL AIR PATROL

EMERGENCY SERVICES OFFICER

Civil Air Patrol is the Auxiliary of the United States Air Force.  I serve as the Emergency Services Officer of Anoka Squadron, MN.  I am responsible for training and testing over 60 people in search and rescue, and disaster relief operations.   This position has given me invaluable leadership and interpersonal relationship experience.

Education

A valuable leader…

Joe Olson - Professor of Law, Hamline University

If you want a team player with vision and a gentle leadership style, Rob would be an outstanding selection.

Rob is a leader and exceptional talent…

Shawn Morrison - Executive Director, Good in the 'Hood

With his strengths and gifts he brings much to the table for any organization that is interested in effectively moving forward.

Contact info
AddressShoreview, MN
Phone763-443-2468

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